F.A.Q'S

How long does it take for an order to arrive?

Where we ship from
All orders ship directly from our U.S. warehouse.

Processing & Delivery Times (U.S. Addresses)

  • Processing time:
    Varies depending on how detailed your item is:
    • Prayer Quilts — typically 1–3 business days to prepare.
    • Personalized Crochet Dolls — 3–6 business days, since each doll is made entirely by hand and carefully adjusted to match your photo as closely as possible.
  • Transit time (after pickup):
    Usually 2–6 business days to most U.S. addresses.
  • Estimated total time (order to delivery):
    About 4–10 business days for most orders.

Notes

  • We ship from within the United States — no international shipping delays.
  • Peak seasons, weather, or carrier traffic can sometimes extend delivery times slightly.

Shipping cost & tracking

  • We offer free shipping to most U.S. addresses. If a fee applies to your location, you’ll see it at checkout.
  • Most items ship by the next business day after processing. You’ll receive an email with a tracking number—please check your inbox and spam folder.

Expedited options

  • If express delivery is available to your address, you’ll see the option and price at checkout.

Heads-up

  • At certain times of year, specific items may have different shipping details. When that happens, we list them clearly in the product description—please check the product page before ordering.

Deliveries to Outside the USA

For orders delivered to any country outside the United States, shipping time is typically 8 - 14 business days.

Many international shipments are still free. But if your location requires a shipping fee, it will be displayed on the checkout page.

Shipping times exclude any customs clearance delays. The customer is responsible for any customs fees their country may charge. We have no control over any country's customs clearance speeds or fees. We recommend you check with your customs department before placing your order.

What payment methods do you accept?

We accept all major credit cards through the Stripe powered Shopify Payment system. We also accept PayPal as well. No checks are accepting.

RETURNS & EXCHANGES

What is the return policy?

If you want to return your item for a refund you may do so within 30 days. For personalized items due to their custom nature, we cannot accept returns/replacement. We do not refund shipping cost. Return shipping is to be paid by the Buyer. 

Note: We will not refund or replace returned items without labels/tags and the original packaging. Clothing should be in perfect condition (no wear and tear, wrinkles, stains, or smell). We will only refund or exchange items with manufacturer defects or damages provided they are reported to customer service within 3 days from the date of delivery and you provide a photo evidence of the damaged item. Product specification error made by buyer (e.g. size, color, design etc.) is ineligible for refund, however we will offer to exchange with similar product or a different product with same store price in case of unavailability. If the item cost is less your original purchase, we will refund you the difference. Non-defective products must be reported within 7 days upon acceptance of delivery. Free gifts or promotional items are non-returnable and non-refundable.

If you would like to exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details at support@cozycrochetdolls.com

How do I return an item?

  • Please email our support support@cozycrochetdolls.com with an email Subject. ATTENTION: Item Return or Item Exchange
    • Provide a tracking number so we could process the refund.

    If you have a question about your return, contact us at support@cozycrochetdolls.com. We will answer back within 1 business day.